Terms - Information | BESonline - Complete IT Procurement Solution

BESOnline [return to home page]

(07) 3340 5555
sales@bes.com.au

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Terms

Important Credit Card Information

Credit Card Security
BESonline uses eSec Limited's Internet payment service gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.
A client's credit card details are not stored at BESonline or anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.


Credit Card Fraud
BESonline takes fraud very seriously and in an effort to protect our customers and enhance our service we have implemented the following procedures:

  1. Customers may be required to provide appropriate identification with their first purchase from BESonline. This will be a faxed copy of the front and back of the credit card being used for the purchase and the front and back of the current driver's licence that matches the delivery address. The name on the identification must match both the order and credit card details used. Smaller orders may be verified by other means.
  2. Subsequent orders will be subject to random verification, unless credit card details are updated or changed.
  3. Shipping names and addresses will be verified using a variety of means before products are shipped and the customer notified if there are any discrepancies.
  4. All suspected fraud will be reported to the police and the credit card issuer.

Failing these checks will result in the order being put on hold and details will be referred to the relevant authorities.

BESonline Accepts The Following Credit Cards
Visa
MasterCard

Due to high recent levels of credit card fraud, orders will not be processed until money is received into the bank account of BESonline which can take 1-2 business days.


Order & Delivery Information

All orders placed through this web site are subject to confirmation and acceptance by BESonline. A BESonline agent will deliver the goods you order to the delivery address specified, deliveries cannot be made to post office boxes. Where the goods are not available you will be notified as soon as possible. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods. If there is no-one at the delivery address to receive the goods or refuses to accept the goods you may be charged an additional delivery fee. Once goods are delivered to you, you will own them and it is your responsibility if they are lost, stolen or damaged.

Next Day Delivery Service
BESonline offers an economical delivery service to capital cities with delivery times between 8.30am and 5.30pm, if ex-stock orders are entered by 2:00pm the previous day. Second day service is available for some regional areas.

Part Shipment
To reduce freight costs BESonline will not part ship orders unless requested. In the case of part shipment additional freight charges may be incurred. Customers can track the progress and stock due dates from the web site by selecting "Orders", e nter your e-mail address and password. By clicking on an order you can track each item's availability.
Please Note: Products on a single order may ship from multiple warehouses resulting in multiple deliveries being received.

Delivery/Consignment Receipts
To ensure fast delivery BESonline may delivery goods without a Tax Invoice or payment receipt. In this case the goodswill include a Delivery/Consignment receipt stating all items ordered and delivered. The Tax invoice will be mailed to you within 48 hours of receipt of the goods.

Cancelled orders
Clients wishing to cancel orders will have to pay an administration fee of $50.00.


Delivery Policy

Differences, Complaints, Proof of Delivery
BESonline will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform to the purchase order. There is a period allowed of 7 days from the date of delivery to alert BESonline to non-conformity is given in the following situations:

  1. Shipment of wrong/damaged products
  2. Short shipment of products from a consignment
  3. Missing cartons from multiple carton consignments

Returns Policy

Return and credit of goods
BESonline has a 7 day product return policy. When returning goods for credit please contact Returns Department at besonline@bes.com.au to obtain a Return Authorisation number (RA). RA numbers for warranty and credit returns are valid for 14 working days only. All products returned for credit must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled product will not be accepted.

All inward freight will be the responsibility of the sender. BESonline will not cover the cost of freight. Please return the product to our warehouse (see details below) with the RA number clearly written on a sticky label on the outside of the shipping carton - do not write directly onto the carton. If the RA number cannot be identified the product will be returned immediately at your expense.

Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. This process normally takes 2-3 weeks. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.

*Clients wishing to return goods may have to pay a restocking fee.

Special Conditions
Products supplied on a "No Return" basis can not be returned to BESonline unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.

All products supplied under this condition will have "No Return" clearly marked on the BESonline Consignment Receipts.

Dead On Arrival Products (DOA)
Should a BESonline product be received which is dead on arrival, please notify the BESonline Returns Department immediately.

Contact the Returns Department and advise the date of purchase, the BESonline order number and the serial number of the product. Once we have identified the product, a Return Authorisation (RA) number will be issued.

We will arrange for the goods to be shipped to our office. BESonline will not pay for the freight of the goods unless we have made the shipping arrangements. The RA number should be clearly written on a stic ky label placed on the outside of the shipping carton - do not write directly on the carton. If theRA number cannot be identified, the productwill be returned immediately at your expense. If proof of purchase is required, a copy of the sales invoice must be includedwith the shipment. BESonline will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging. If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100.

Returns Authorisations
Fax: 07 3340 5540

When returning a product please fax us a completed Returns Application Form.

It is the customer's responsibility to return defective / cancelled products to BESonline. This is irrespective of the product being classified as a DOA return. BESonline is responsible for the return of replacement to the customer at BES online's expense.

Product Images
Product images are for illustration purposes only and actual product may differ. (Refer to manufacturers website)

Discontinued Products
BESonline will, under instruction from its vendors, discontinue some products from time to time. Your right to return these discontinued products may be limited.


Warranty Repairs

There is no charge for repairing products covered by warranty.
All software products are covered by 7 day warranty from the date of purchase by the end-user. The customer should be aware that any failure of software products due to misuse of the product or hard disk failure is not covered by warranty.
Please contact the Returns Department and advise the date of purchase, the BESonline order number and the serial number of the product. You can contact us at besonline@bes.com.au

Repairs handled by BESonline
Please supply the BESonline order number, product information and serial number of the product. Once the operator has confirmed the details a Return Authorisation (RA) number will be issued. This number must be used in all future correspondence relating to the return. The RA number is valid for fourteen (14) days. The customer is responsible for freight to BESonline; BESonline will be responsible for the return freight of the product as soon as it has been exchanged.

BESonline will exchange the product within 5 working days of its receipt, (although exceptions to this may occur from time to time, for example depending on stock availability).

Where the product is exchanged only the components received will be replaced and returned in the packaging, as BESonline received it.

BESonline recommends that product returned by post should be sent by registered or certified mail.
BESonline accepts no responsibility for loss or damage occurring in transit or return.


Privacy & Security Policy

BESonline Privacy Policy
BESonline complies with the National Privacy Principles and the Privacy Act 1998. Any and all information collected at this site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise voluntarily disclosed to any person or company. Any information you allow BESonline to collect will be held with the utmost care, and will not be used by us or any third party authorised by us in ways that you have not consented.

Your Personal Information
Youremain anonymous while you browse BESonline. We only collect personal information such as your e-mail and orderdelivery address when you place and order with us.

We may request that you supply personal information, such as your e-mail address and postal address, for purposes such as registering as a client, making a purchase, entering a competition or participating in a survey. This information will only becollected on a voluntary basis.

We will use your e-mail address to create a customer login. Your customer login gives you fast and easy access to BESonline.

Using a unique identifier based on your e-mail address and a password, you fill out your order including delivery address and contact details. Once you enter your details, your Login speeds the process when you order something from us. We do not share your profile with any other company or person, and no one other than BESonline personnel who are under strict instructions to not disclose the information can access your personal information. You may update, change or delete your Login and preferences at any time.

How weusethe Information
When you provide us with your e-mail or postal address, we will ask your permission to allow BESonline to send you updates on the latest products and special offers.

Stopping E-mail Offers
BESonline provides customers with an easy means to stop e-mail offers. Many of our clients like to be kept informed about new technologies or special offers. However, we respect your right to choose whether you receive the information and offers. You may edit your personal profile at any time to stop all further informational and promotional e-mails. Every email we send you will have an option to discontinue email offers.

Young Adults and Minors
We do not solicit data from minors or young adults. BESonline encourages guardians and parents to assist their children and to participate in their on-line electronic commerce activities. Purchasing at the BESonline web site is restricted to valid credit card holders. Persons under 18 years of age must not use the site without the consent of their parent or guardian.

Secure Communication
All transactions on BESonline where you provide personal information use SSL (Secure Socket Layer) encryption. SSL codes information transferred between you and the server and makes it unreadable to any person or persons attempting to intercept the information.

Web Browser Compatibility
To purchase from BESonline, you must use a Java-capable browser such as Netscape Navigator 3.0 or higher or Internet Explorer 4 and higher.

Your Acceptance of These Terms
By using BESonline, you signify your agreement with the BESonline Internet Use Privacy Statement. If you are NOT able to agree with any aspect of this policy, please do not use BESonline. BESonline reserves the right, at our discretion, to modify, add, or delete portions of this privacy statement. Changes to this policy will be posted on this page and your continued usage of the site signifies your acceptance of the new conditions.

The BESonline privacy statement is subject to change and may be reviewed at any time and without notice.